Publications dans des revues
Terrier, L., & Schaad Noble, B. (2026, January 19). Turn customer complaints into innovation blueprints. MIT Sloan Management Review. Retrieved from https://sloanreview.mit.edu/article/turn-customer-complaints-into-innovation-blueprints
Audrin, B., Audrin, C., Fernandez, S., & Terrier, L. (2025). Out of sight, out of mind? Investigating the impact of emotional intelligence on counterproductive work behavior in remote work. Journal of Management Development, 44(1), 83-95. https://doi.org/10.1108/JMD-02-2024-0049
Masset, P., Terrier, L., & Livat, F. (2023). Can a wine be feminine? Gendered wine descriptors and quality, price, and aging potential. Journal of Wine Economics, 18(4), 273-285. https://doi.org/10.1017/jwe.2023.30
Lê Van, K., Arditi, C., Terrier, L., Ninane, F., Savoie, A., Rochat, S., Peytremann-Bridevaux, I., Eicher, M., & Schaad, B. (2023). The Lausanne Hospitality Model: a model integrating hospitality into supportive care. Supportive Care in Cancer, 31(5), 270. https://doi.org/10.1007/s00520-023-07726-2
Fernandez, S., Terrier, L., & Kim, S. (2023). Personality is no stranger to occupational choice among hospitality graduates. Journal of Hospitality, Leisure, Sport and Tourism Education, 32, 100435. https://doi.org/10.1016/j.jhlste.2023.100435
Terrier, L., & Audrin, B. (2022). Carpooling in times of crisis: Organizational identification as a safety belt. Case Studies on Transport Policy, 10(3), 1720-1726. https://doi.org/10.1016/j.cstp.2022.07.002
Varga, P., Rouger, M. A., Terrier, L., Zizka, L., & Zivkovic, P. (2022). Welcome to My Home: Muslim Residents' Perceptions of Western Tourists. Tourism: an international interdisciplinary journal, 70(4), 571-584. https://doi.org/10.37741/t.70.4.3
Fernandez, S., Stöcklin, M., Terrier, L., & Kim, S. (2021). Using available signals on LinkedIn for personality assessment. Journal of Research in Personality, 93, 104122. https://doi.org/10.1016/j.jrp.2021.104122
Terrier, L., Varga, P. Scaroni, A., & Zizka, L. (2020). To go or not to go, that is the question: Using social influence to reduce hot beverage cup waste, Journal of Foodservice Business Research, 23(4), 350-357. https://doi.org/10.1080/15378020.2020.1768041
Fernandez, S., Dufour, F., Costa, V., de Boer, C., Terrier, L., & Golay, P. (2020). Increasing tips in less than two hours: Impact of a training intervention on the amount of tips received by restaurant employees. Cornell Hospitality Quarterly, 61(1), 98-107. https://doi.org/10.1177/1938965519863297
Terrier, L., Rech, A., Marfaing, B., & Fernandez, S. (2018). How to deal with amotivated students? Using commitment to reduce amotivation as applied to hospitality training. Journal of Hospitality & Tourism Education, 30(1), 11-18. https://doi.org/10.1080/10963758.2017.1413379
Kim, S., Fernandez, S., & Terrier, L. (2017). Procrastination, personality traits, and academic performance: When active and passive procrastination tell a different story. Personality and Individual Differences, 108, 154-157. https://doi.org/10.1016/j.paid.2016.12.021
Fernandez, S., Stosic, G., & Terrier, L. (2017). Does your résumé photograph tell who you are? Personality and Individual Differences, 104, 186-189. https://doi.org/10.1016/j.paid.2016.08.006
Terrier, L., Kim, S., & Fernandez, S. (2016). Who are the good organizational citizens for the environment? An examination of the predictive validity of personality traits. Journal of Environmental Psychology, 48, 185-190. https://doi.org/10.1016/j.jenvp.2016.10.005
Terrier, L., & Jaquinet, A.-L. (2016). Food-Wine Pairing Suggestions as a Risk Reduction Strategy: Reducing Risk and Increasing Wine by the Glass Sales in the Context of a Swiss Restaurant. Psychological Reports, 119(1), 174-180. https://doi.org/10.1177/0033294116659113
Terrier, L., & Marfaing, B. (2015). Using social norms and commitment to promote pro-environmental behavior among hotel guests. Journal of Environmental Psychology, 44, 10-15. https://doi.org/10.1016/j.jenvp.2015.09.001
Terrier, L., & Marfaing, B. (2015). Using binding communication to promote conservation among hotel guests. Swiss Journal of Psychology, 74(3), 169-175. https://doi.org/10.1024/1421-0185/a000160
Terrier, L., Marfaing, B., & Boldi, M-O. (2013). Door-in-the-face: Is it really necessary that both requests be made by the same requester? Psychological Reports, 113(2), 1-8. https://doi.org/10.2466/17.07.PR0.113x25z7
Terrier, L., Joule, R. V., & Marfaing, B. (2011). Requester’s acceptance and non-acceptance of the refusal of the initial request: How to improve the door-in-the-face effects? Current Research in Social Psychology, 17(1), 1-9. Retrieved from https://crisp.org.uiowa.edu/sites/crisp.org.uiowa.edu/files/2020-04/17.1.pdf
