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Steffen Raub

Dr Steffen Raub

Dr Steffen Raub

Professeur Titulaire

Expertise

  • Empowerment
  • Comportement organisationnel
  • Comportement citoyen organisationnel
  • Comportements de service proactifs
  • Méthodes quantitatives
  • Durabilité / Responsabilité sociale des entreprises
  • Méthodologie de recherche

Biographie

Steffen Raub, docteur en philosophie, est professeur titulaire de comportement organisationnel à l'EHL, où il a précédemment occupé les postes de doyen associé, de vice-doyen et de doyen par intérim. Avant de rejoindre l'EHL, il a enseigné à l'Institut asiatique de technologie de Bangkok (Thaïlande), à ​​HEC Genève et à HEC Lausanne. Il a également été chercheur invité à la Kenan-Flagler Business School de l'Université de Caroline du Nord à Chapel Hill et professeur associé invité à l'Université nationale de Singapour. Les recherches de Steffen portent sur les comportements de service proactifs, le comportement citoyen organisationnel, l'autonomisation et le développement durable/la responsabilité sociale des entreprises. Ses travaux ont été publiés dans des revues de référence telles que le Journal of Applied Psychology, Human Relations, Human Resource Management, Work & Stress, ainsi que le Cornell Hospitality Quarterly et l'International Journal of Hospitality Management. Steffen est également co-auteur d'un ouvrage à succès sur la gestion des connaissances.

Récompenses

EHL Researcher of the year (2012)
CHLAR Best Research Paper Golden Award 2011, International Conference on Hospitality and Leisure Applied Research, Lyon, France
Outstanding Practical Implications for Management Award 2007, Academy of Management Annual Meeting, Philadelphia, PA

Formation

PhD in Management, University of Geneva

Cours enseignés

BACHELOR OF SCIENCE IN INTERNATIONAL HOSPITALITY MANAGEMENT
• Research Methodology
MASTER'S IN GLOBAL HOSPITALITY BUSINESS
• Business research methods
DBA
• Advanced Research Methods
• Methods of Quant Research <
MASTER OF BUSINESS ADMINISTRATION FOR HOSPITALITY AND SERVICE INDUSTRIES
• Personal Leadership Development

Lieu d'enseignement

EHL Campus Lausanne

Publications dans des revues

Borzillo, S., Hasman, A., & Raub, S. (2025). Ensuring a pipeline of Gen-Z talent for the hotel industry: contrasting views of hoteliers and future graduates. Journal of Human Resources in Hospitality & Tourism, 24(4), 589–616. https://doi.org/10.1080/15332845.2025.2530283

Stoikov, S., Borzillo, S., & Raub, S. (2025). Picky Eaters Make for Better Raters. Cornell Hospitality Quarterly, 66(1), 85-94. https://doi.org/10.1177/19389655241226557

Audrin, B., Borzillo, S., & Raub, S. (2024). When the hierarchy folds: How employees may react. Journal of Business Strategy, 45(2), 98-106. https://doi.org/10.1108/JBS-12-2022-0221

Raub, S., Cruz, M., Gorka, J., Hodari, D., & Saul, L. (2024). The cruise industry workforce crunch – generational changes in work values of job seekers. Tourism Review, 79(1), 38-53. https://doi.org/10.1108/TR-11-2022-0585

Raub, S., Fernandez, S., & Vitalis, M. (2024). Servant leadership and psychological empowerment of hotel service employees–the moderating role of openness. Journal of Human resources in Hospitality & tourism, 23(1), 1-23. https://doi.org/10.1080/15332845.2023.2253669

Cruz, M., Hodari, D., & Raub, S. (2024). The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale. International Journal of Hospitality Management, 117, 103651. https://doi.org/10.1016/j.ijhm.2023.103651

Masset, P., & Raub, S. (2023). The impact of wine tasters’ expectations on wine quality ratings and willingness-to-pay. Journal of Wine Economics, 18(2), 156-172. https://doi.org/10.1017/jwe.2023.15

Bootz, J.-P., Borzillo, S., & Raub, S.P. (2023). Leaders of Organisational Communities of Practice: Their characteristics, activities, and fit with their communities. Knowledge Management Research & Practice, 21(5), 972-982. https://doi.org/10.1080/14778238.2022.2120837

Raub, S., Borzillo, S., Perretten, G., & Schmitt, A. (2021). New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees. International journal of hospitality management, 94, 102857. https://doi.org/10.1016/j.ijhm.2020.102857

Raub, S., & Martin-Rios, C. (2019). “Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management, 31(6), 2428-2447. https://doi.org/10.1108/IJCHM-06-2018-0453

Schmitt, A., Raub, S., Schmid, S., & Harrigan, K.R. (2019). Changing tires on a moving car: The role of timing in hospitality and service turnaround processes. International Journal of Hospitality Management, 77, 549-561. https://doi.org/10.1016/j.ijhm.2018.08.019

Raub, S. (2018). Perceived Insider Status and Job Design Predict Job Attitudes and Work Performance of Restaurant Employees. Journal of Hospitality & Tourism Research, 42(6), 880-903. https://doi.org/10.1177/1096348016654974

Raub, S. (2017). When employees walk the company talk: The importance of employee involvement in corporate philanthropy. Human Resource Management, 56(5), 837-850. https://doi.org/10.1002/hrm.21806

Hong, Y., Liao, H., Raub, S., & Han, J. (2016). What it takes to get proactive: An integrative multi-level model of antecedents of personal initiative. Journal of Applied Psychology, 101(5), 687-701. https://doi.org/10.1037/apl0000064

Laurence, G.A., Fried, Y., & Raub, S.P. (2016). Evidence for the need to distinguish between self-initiated and organizationally imposed overload in studies of work stress. Work & Stress, 30(4), 337-355. https://doi.org/10.1080/02678373.2016.1253045

Raub, S., & Blunschi, S. (2014). The power of meaningful work: How awareness of CSR initiatives fosters task significance and positive work outcomes in service employees. Cornell Hospitality Quarterly, 55(1), 10-18. https://doi.org/10.1177/1938965513498300

Raub, S., & Robert, C. (2013). Empowerment, organizational commitment and voice behavior in the hospitality industry: Evidence from a multi-national sample. Cornell Hospitality Quarterly, 54(2), 136-148. https://doi.org/10.1177/1938965512457240

Raub, S., & Liao, H. (2012). Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Journal of Applied Psychology, 97(3), 651-667. https://doi.org/10.1037/a0026736