Laura Zizka

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Reflecting on hospitality management education through a practice lens

Purpose – The purpose of this paper is to reflect on hospitality management education from a “practice epistemology” and discuss how a connecting of savoir (theoretical knowledge or “knowing”), savoir-faire (knowing how to do tasks, i.e....

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Airline passenger loyalty : the distinct effects of airline passenger perceived pre-flight and in-flight service quality

The current study contributes to the extant literature by illustrating that airlines can enhance passenger (customer) satisfaction and loyalty by focusing on the enhancement of those aspects of the pre-flight and in-flight service experience over...

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Corporate reputation rankings 2016 : and the winner is?

Corporate social responsibility (CSR) and sustainability initiatives, actions, and communication are strategic aspects in establishing corporate reputation. Each year, numerous rankings are published which measure corporate reputation on a global...

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From campfire to classroom : an application of talking circles and storytelling in hospitality management education

Native American Indians have used Talking Circles and storytelling as the foundation of oral tradition for thousands of years. In this research note, I describe how Talking Circles were used to encourage safe communication to produce a community...

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Student perceptions of ethics, CSR, and sustainability (ECSRS) in hospitality management education

This study examines how hospitality students perceive ethics, corporate social responsibility (CSR), and sustainability (ECSRS) with regard to their current academic program and future career. Previous literature has shown an evolution in higher...

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The (mis)use of social media to communicate CSR in hospitality : increasing stakeholders’ (dis)engagement through social media

Purpose This paper aims to discuss how the hospitality industry is communicating corporate social responsibility (CSR) to its stakeholders, the premise being CSR communication through social media platforms will increase stakeholder engagement....

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Meeting real world demands of the global economy : an employer's perspective

Educational programs prepare students theoretically for the workplace, but many programs are still lacking in the real-world skills that the workplace requires. This is especially evident in Science, Technology, Engineering, and Math (STEM)...

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Hospitality students’ perceptions of ethics, corporate social responsibility, and sustainability

The purpose of this article is to examine how higher education (HE) students perceive ethics, corporate social responsibility (CSR), and sustainability in relation to their academic programs and future careers. This quantitative study is based on a...

Article

Sustainability in STEM higher education : making social change together

This paper examines the sustainability literacy of one pilot group of Science, Technology, Engineering, and Maths (STEM) students in one U.S. HE institution. Currently, the absence of understanding how sustainability goals and challenges are related...

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The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry

The purpose of this research is to identify the impact of airline passengers’ perception of service recovery output/process on their satisfaction and loyalty. We want to identify the direct and indirect effects of service recovery on airline...

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Ethical concern for Dumbo : elephant tourism in Thailand

There is a growing interest in the treatment of animals used in the tourism industry, yet the academic literature on the animal welfare consideration exhibited by tourists is limited. This exploratory study seeks to identify if demographic...

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KITRO : technology solutions to reduce food waste in Asia-Pacific hospitality and restaurants

This teaching case addresses sustainable hospitality in Asia-Pacific, specifically practices to reduce food waste. Hospitality and foodservice firms often require a third party to manage the introduction of sustainable practices. KITRO is a Swiss...

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Employability skills for 21st-century STEM students : the employers' perspective

One of the goals of educational institutions is to prepare their graduates to be workplace-ready. The purpose of this paper is to identify the employability skills lacking in the Science, Technology, Engineering and Math (STEM) industry from...

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Hospitality faculty member perceptions of the role of faculty development for their teaching

This research note aims to explore hospitality faculty member perceptions on the purpose of faculty development while bringing increased awareness to the overall significance of educational development to the hospitality education discipline. The...

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To go or not to go, that is the question : using social influence to reduce hot beverage cup waste

While most consumers today feel concerned by environmental issues, the consumption of hot beverage in disposable cups remains very important. In this study, we use influence strategies related to social norms to reduce these behaviors and get...

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Corporate social responsibility performance, incentives, and learning effects

This paper examines the effectiveness of the use of executive compensation linked to Corporate Social Responsibility (CSR) goals across US firms. Empirical analysis of a cross-industry sample of 746 listed companies for the period 2002–2013 showed...

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Applying trauma-informed pedagogy to faculty development in times of crisis and uncertainty

This workshop report describes the facilitation of and insights resulting from two sessions on applying the principles of a trauma-informed approach to working in educational development during times of uncertainty which took place at the 2021 Swiss...

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Strategic responses by European airlines to the Covid-19 pandemic : a soft landing or a turbulent ride ?

The coronavirus (COVID-19) pandemic has dramatically affected the aviation industry. This paper investigates how 20 European airlines communicated their crisis messages during the pandemic by employing Situational Crisis Communication Theory (SCCT)...

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Sustainability in science, technology, engineering and mathematics (STEM) programs : authentic engagement through a community-based approach

Higher education Science, Technology, Engineering, and Mathematics (STEM) programs currently offer the theoretical knowledge and industry-related competences that seek to prepare STEM graduates to be leaders to meet 21st century demands. In this...

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Teaching sustainability in higher education institutions : assessing hospitality students’ sustainability literacy

Currently, higher education (HE) institutions include sustainability concepts into their programs. Previous literature examined the opportunities and challenges of integrating sustainability at an institutional, curricular, and instrumental level....

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Waste not, want not : managerial attitudes towards mitigating food waste in the Swiss-German restaurant industry

This paper examines managerial perceptions of challenges for further food waste reduction within the restaurant industry. Although research gauged underlying drivers for food waste, the attitudes of foodservice managers toward practices and the...

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Welcome to my home : Muslim residents’ perceptions of Western tourists

Religion influences people and their perceptions. This paper examines Muslim hosts' perception of Western mass tourism using the tourist island of Gili Trawangan in Indonesia. The study's primary purpose is to show how the beliefs and practices of...

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Sustainability in top hospitality/leisure management programs : teaching for a sustainable future?

Higher education (HE) programs in hospitality/leisure management studies offer the theoretical knowledge which should prepare graduates to be effective thought leaders for a changing global workplace. Previous research examined HE institutions’ role...

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Teaching during COVID-19 : faculty members’ perceptions during and after an “exceptional” semester

With the arrival of the COVID-19 pandemic in Europe in March 2020, higher education institutions (HEIs) worldwide were confronted with creating online courses to complete the semester. While emphasizing positive elements such as flexibility and...

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Learning during (or despite) COVID-19 : business students’ perceptions of online learning

Purpose : In March 2020, higher education institutions (HEIs) were obliged to complete the semester online because of the COVID-19 pandemic. In the semesters that followed, HEIs reopened and closed again because of new waves of the pandemic. While...