Steffen Raub , PhD

Short Bio

Steffen Raub, PhD, is Full Professor of Organizational Behavior at EHL where he formerly occupied the positions of Associate Dean, Vice Dean and Acting Dean. Before joining EHL, he was on the faculties of the Asian Institute of Technology in Bangkok, Thailand, HEC Geneva and HEC Lausanne. He was also a Visiting Scholar at the Kenan-Flagler Business School at University of North Carolina, Chapel Hill and a Visiting Associate Professor at National University of Singapore.

Steffen’s research focuses on proactive service behaviors, organizational citizenship behavior, empowerment and sustainability/corporate social responsibility. It has been published in leading outlets including the Journal of Applied Psychology, Human Relations, Human Resource Management, Work & Stress, as well as the Cornell Hospitality Quarterly and the International Journal of Hospitality Management. Steffen is also the co-author of a best-selling volume on Managing Knowledge.

Publications in Peer-Reviewed Journals

Stoikov, S., Borzillo, S., & Raub, S. (forthcoming). Picky Eaters Make for Better Raters. Cornell Hospitality Quarterly.

Audrin, B., Borzillo, S. and Raub, S. (2024). When the hierarchy folds: how employees may react. Journal of Business Strategy, 45(2), 98-106.

Cruz, M., Hodari, D., & Raub, S. (2024). The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale. International Journal of Hospitality Management, 117, 103651.

Raub, S., Cruz, M., Gorka, J., Hodari, D., & Saul, L. (2024). The cruise industry workforce crunch – generational changes in work values of job seekers. Tourism Review.

Raub, S., Fernandez, S. & Vitalis, M. (2024). Servant leadership and psychological empowerment of hotel service employees – The moderating role of openness. Journal of Human Resources in Hospitality & Tourism, 23(1), 1-23.

Bootz, J.-P., Borzillo, S. & Raub, S.P. (2023). Leaders of Organisational Communities of Practice: Their characteristics, activities, and fit with their communities, Knowledge Management Research & Practice.

Masset, P. & Raub, S. (2023). The impact of wine tasters’ expectations on wine quality ratings and willingness to pay. Journal of Wine Economics, 18(2), 156-172.

Raub, S., Borzillo, S., Perretten, G., & Schmitt, A. (2021). New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees. International Journal of Hospitality Management, 94. https://doi.org/10.1016/j.ijhm.2020.102857

Raub, S., & Martin-Rios, C. (2019). “Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact. International Journal of Contemporary Hospitality Management, 31(6), 2428-2447. https://doi.org/10.1108/IJCHM-06-2018-0453

Schmitt, A., Raub, S., Schmid, S., & Harrigan, K.R. (2019). Changing tires on a moving car: the role of timing in hospitality and service turnaround processes. International Journal of Hospitality Management, 77, 549-561. https://doi.org/10.1016/j.ijhm.2018.08.019

Raub, S. (2018). Perceived Insider Status and Job Design Predict Job Attitudes and Work Performance of Restaurant Employees. Journal of Hospitality & Tourism Research, 42(6), 880-903. https://doi.org/10.1177%2F1096348016654974

Raub, S. (2017). When employees walk the company talk: The importance of employee involvement in corporate philanthropy. Human Resource Management, 56(5), 837-850. https://doi.org/10.1002/hrm.21806

Hong, Y., Liao, H., Raub, S., & Han, J. (2016). What it takes to get proactive: An integrative multi-level model of antecedents of personal initiative. Journal of Applied Psychology, 101(5), 687-701. https://doi.org/10.1037/apl0000064

Laurence, G.A., Fried, Y., & Raub, S.P. (2016). Evidence for the need to distinguish between self-initiated and organizationally imposed overload in studies of work stress. Work & Stress, 30(4), 337-355. https://doi.org/10.1080/02678373.2016.1253045

Raub, S., & Blunschi, S. (2014). The power of meaningful work: How awareness of CSR initiatives fosters task significance and positive work outcomes in service employees. Cornell Hospitality Quarterly, 55, 10-18. https://doi.org/10.1177%2F1938965513498300

Raub, S., & Robert, C. (2013). Empowerment, organizational commitment and voice behavior in the hospitality industry: Evidence from a multi-national sample. Cornell Hospitality Quarterly, 54, 136-148. https://doi.org/10.1177/1938965512457240

Raub, S., & Liao, H. (2012). Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. Journal of Applied Psychology, 97(3), 651-667. https://doi.org/10.1037/a0026736

Funded Research Projects

Steffen Raub's Projects

Awards

EHL Researcher of the year (2012)
CHLAR Best Research Paper Golden Award 2011, International Conference on Hospitality and Leisure Applied Research, Lyon, France
Outstanding Practical Implications for Management Award 2007, Academy of Management Annual Meeting, Philadelphia, PA

Research Portals