Yong Chen

Article

CEO compensation and the performance of firms in the hospitality industry : a cross-industry comparison

This study examines whether industry-specific characteristics can explain the relationship between chief executive officer (CEO) compensation and the performance of firms and, if so, what roles these characteristics may play in affecting the...

Article

Why can package tours hurt tourists? : evidence from China’s tourism demand in Hong Kong

The package tour market is information intensive in nature. Its complex informational structure is generally inaccessible to tourists, whose purchase behavior might be affected by the extent to which they can access such information. This study...

Article

Building brand relationship quality among hotel loyalty program members

This study aims to investigate the impact of the loyalty program members’ satisfaction toward the hotel loyalty program benefits and the customer management relationship initiatives of individual hotels on the brand relationship quality (BRQ), i.e....

Article

Consumer valuation of Airbnb listings : a hedonic pricing approach

Purpose This paper aims to identify a wide array of utility-based attributes of Airbnb listings and measures the effects of these attributes on consumers’ valuation of Airbnb listings. Design/methodology/approach A hedonic price model was developed...

Article

Does a happy destination bring you happiness ? : evidence from Swiss inbound tourism

This study aims to explain tourist happiness by examining a specific destination in which happiness is generated for tourists via their travel behavior at the destination. Building upon the spillover theory of happiness, we developed a...

Article

Knowledge creation and research production in Swiss hotel schools : a case study of the Ecole hôtelière de Lausanne

This study aimed to analyze the obstacles to knowledge creation and scientific research in tourism and hospitality that Swiss hotel schools face. A case study approach was adopted to analyze the research practices of the Ecole hôtelière de Lausanne...

Article

A multiple indicators multiple causes (mimic) model of the behavioral consequences of hotel guests

This study aims to examine the effects of a set of covariates, including culture, sociodemographic, and travel behavioral patterns, on behavioral consequences of hotel guests. We developed a Multiple Indicators Multiple Causes (MIMIC) model to test...

Article

Social innovation in tourism : unleashing the time-money constraint

This study aims to explore whether the time-money constraint in tourism can be exerted to foster unconventional social innovation in the tourism industry. This study builds its conceptual framework upon the concept of time banking as an alternative...

Article

Effects of host incentives on multiple listings in accommodation sharing

Purpose : Despite the importance of hosts who contribute to the success of accommodation sharing through sharing underutilized space with guests, current literature sheds little light on what exactly incentivizes hosts to grow their properties. The...

Article

Channeling life satisfaction to tourist satisfaction : new conceptualization and evidence

This study developed a model that predicts tourist satisfaction with a destination based on their life satisfaction in their home country. The model was grounded on an assumption that tourist consumption does not necessarily entail consuming...

Article

Effects of religious celebrity on destination experience : the case of Pope Francis's visit to Solmoe Shrine

A wealth of academic research has been devoted to examining the effects of secular celebrities rather than religious celebrities on individuals' destination experiences at the pilgrimage destination. We aim to investigate the effects of a religious...

Article

Measuring litter distribution on UK beaches

This study proposes a set of metrics that is built upon the Lorenz curve and Gini coefficient in economics to measure beach litter distribution. These metrics address the degree of litter distribution, distribution patterns as well as the causes of...

Article

The effects of spirituality on visitor behavior : a cognitive?affective?conative model

This study applies the cognitive-affective-conative (CAC) model to develop an analytical framework of visitor experience with a sacred site. Furthermore, the framework that contains key variables of visitor experience, particularly spirituality, is...

Article

The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor

This study aims to examine whether customer ratings and online reviews affect hotel revenues, and if so, to quantify the effects. To achieve this objective, we articulate the mechanisms grounded on reputation theories whereby customer ratings...

Article

Testing effects of hospitality employment on property crime in the United States

This study aims to model the effect of hospitality employment on property crime in economic crime equations, in which unemployment either indicates the opportunity cost of crime or suggests the decrease of targets. We developed a model of property...

Article

Mapping the spatiotemporal patterns of beach litter on UK beaches from 2000 to 2016 : an emerging hot spot analytical approach

Litter pollution on beaches is a growing problem worldwide that threatens marine species and tourism experiences. It is important to establish a virtual geographic environment by simulating the spatiotemporal pattern of litter to enhance our...

Article

Does official development assistance promote tourism demand for donor countries ? Evidence from Switzerland

This study estimates the effect of official development assistance (ODA) on tourism demand of recipient countries for donor countries. We analyzed a panel dataset of 15 recipient countries of Switzerland’s aid from 2005 to 2017, for which data are...

Article

The legal aspects of hotel rate parity

This research note delineates the conflict of hotel rate parity and key clauses of competition laws in both Europe and the U.S. We trace the origin of hotel rate parity to the principle of most favored nation (MFN) in international trade agreements....